Service and Maintenance

Screen Maintenance and Service

All of us at Minnesota Screens care about installing the best quality products and making each and every one of our customers happy. This is as true today as it was when we opened our doors in 1999.

Because we’ve been focused solely on the retractable screens business for almost two decades, our knowledge of the product is second to none. We stand by our products and our confidence in your long-term satisfaction is backed by Phantom Screens

We are dedicated to being here for you long after you’ve purchased your screen. Whether you need to schedule a service call or would like to order more screens we’re here to help. Give us a call today.

Maintaining Your Retractable Screens

Follow the proper maintenance guidelines below to ensure years of worry free service for your screens:

Phantom Screens Limited Lifetime Warranty covers the screen components (excluding mesh) to the original purchaser for the lifetime of their home. It also includes a labor warranty that covers the delivery and installation of the warranted components for the first 24 months. If your screen develops a problem you believe is covered under warranty, give us a call.

Our Phantom retractable screens have been designed to be durable and last you a very long time. However accidents happen, life gets in the way and sometimes you’ll need your screen’s mesh replaced. For a small cost, our factory-trained installers will fit your replacement mesh, as well as service your screen to solve any issues they find – leaving your screen running smoothly again.

  • Proper use of your screen will ensure longevity of the screen.
  • Retractable screens are intended to provide reasonable insect control and solar shading – not the retention ad/or security of objects, animals, or people.
  • It is normal for the mesh to “sail” in certain windy conditions which may cause the mesh to pull out of the track. Simply open and close the screen to return the mesh to track
  • Proper maintenance of your screen will ensure longevity of the screen
  • Screens should be retracted into their protective storage housing when not in use to preserve and extend the life of the mesh.
  • Ensure tracks are kept free of dirt and debris.
  • Clean and lubricate tracks with Phantom greaseless silicone spray.
  • Clean mesh fabric, housing, tracks and slidebar with water, mild detergent and a soft brush. Not harsh chemicals or a pressure washer

Allow mesh to dry before rolling back into the housing

  • Motorized screens should be watched during operation.
  • If an object prevents the unit rom lowering lift the slidebar up manually and remove the obstacle.
  • If the slidebar is not level, use the remote control to lower the mesh until it becomes level
  • Interruption of power can affect motorized unit operation. Ensure that power is still getting to the unit by checking circuit breakers and ground faults for resetting
  • Remote controls have a limited battery life. Replace the battery if the light does not come on when the button is pressed.
  • Wind load may affect the screens operation. Motorized screens should not be operated in winds in excess of 25 mph
  • General Cleaning
    • Brush off any loose dirt
    • Hose down and prepare cleaning solution of water and mild dish soap (ie: Dawn)
    • Use a soft bristle brush to clean
    • Rinse thoroughly
    • Air dry ONLY. Do not roll back up until it is completely dry.
  • Screens should be rolled away completely when not in use. This will help protect the screen material from damage by environment, animals, and will help to keep it clean.
  • The screen mesh can be cleaned with a soft brush or cloth when necessary. Using a mild detergent in water and gently wiping it will produce a superior clean finish as will a vacuum with rush attachment.
  • The bottom track can collect dirt and debris. Vacuuming the channel with a nozzle which can get inside the channel is the best solution
  • The frame is made from extruded aluminum and can be cleaned with water and mild detergent on a soft cloth.

TERMS AND CONDITIONS

Phantom Mfg. (Int’l) Ltd. Warrants solely to the original purchaser of Phantom Screens that the screen purchased shall be free from defects in materials and workmanship under normal use as long as the screen remains at its installed location and is owned by the original purchaser. This Limited Warranty does not apply to: (a) mesh and mesh components; (b) asserted defects caused by modification, misuse, or abuse, or improper maintenance of the screen; (c) asserted defects involving subjective personal likes or judgments; (d) defects asserted by any purchase who did not purchase the screen from an Authorized Phantom Distributor or Dealer in the United States of America or Canada; (e) specific components as outlined below:

Motors and manual gears: Phantom Mfg. (Int’l) Ltd. Warrants the electrical motors and manual gears for a period of five years, commencing from the date of satisfactory installation for the original purchaser, against failure under expected normal use. Warranty is void if the electrical motor is exposed to water, acts of God or abnormal conditions.

Electrical and electrical accessories: Phantom Mfg. (Int’l) Ltd. Warrants the electric components, including remote transmitters and receivers for a period of five years, commencing from the date of satisfactory installation for the original purchaser, against failure under expected normal use. This warranty is void if the electrical components are exposed to water, acts of God or abnormal conditions.

The costs of removal, shipping and installation of the included materials are under warranty for a period of two years from the date of original installation by an Authorized Phantom Distributor or Dealer.

LIMITATION ON OBLIGATIONS

The obligations of Phantom Mfg. (Int’l) Ltd. hereunder are limited to repair or replacement (at our sole option) of included parts of the screen found to be defective under this Limited Warranty. In no event shall Phantom Mfg. (Int’l) Ltd. Be liable for damages of any type, including, but not limited to: economic loss; or any indirect, punitive, special, incidental, or consequential damages of any type, including, but not limited to, time, wages or lost profits, of any nature or kind, or for damages to or loss of property, whether caused by negligence or otherwise.

Any implied warranty, including, but not limited to, the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, is hereby limited in duration to that of the express limited warranty contained in this document, unless a shorter period is permitted by law. This document sets forth the entire liability of Phantom Mfg. (Int’l) Ltd. with respect to Phantom Professional screens, Legacy screens, Serene screens, Prestige screens, Executive screens and Distinction screens.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

NO OTHER EXPRESS WARRANTIES

The Limited Warranty set forth herein constitutes the entire express warranty and representation of Phantom Mfg. (Int’l) Ltd. with regard to its screen products. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of Phantom Screens products. No representation or warranty made by any Phantom distributor, dealer, agent, representative or employee shall be binding to you of Phantom Mfg. (Int’l) Ltd. other than as set forth herein.

Please register your warranty with your Phantom Screens Representative of online at phantomscreens.com/warranty

LIMITED LIFETIME WARRANTY

Our Limited Lifetime Warranty covers the screen components (excluding mesh) to the original purchaser for the lifetime of their home. It also includes a labor warranty that covers the delivery and installation of the warranted components for the first 24 months.

If your screen develops a problem you believe is covered under warranty, call your local Phantom Authorized Distributor or Dealer at 1-888-PHANTOM