Service & Maintenance for Phantom Screens

Our Phantom retractable screens have been designed to be durable and last you a very long time. However accidents happen, life gets in the way and sometimes you’ll need your screen’s mesh replaced. For a small cost, our factory-trained installers will fit your replacement mesh, as well as service your screen to solve any issues they find – leaving your screen running smoothly again.

• Proper use of your screen will ensure longevity of the screen.
• Retractable screens are intended to provide reasonable insect control and solar shading – not the retention and/or security of objects, animals, or people.
• Retractable door screens can blow out in certain windy conditions. Simply open and close the screen to return to track.
• Spray greaseless silicone spray into the top and bottom tracks and run the screen a few times each year to ensure proper lubrication and forever function ability.

• Proper maintenance of your screen will ensure longevity of the screen.
• Screens should be retracted into their protective storage housing when not in use to preserve and extend the life of the mesh.
• Ensure tracks are kept free of dirt and debris.
• Clean mesh fabric, housing, tracks and slidebar with water, mild detergent and a soft brush. Not harsh chemicals or a pressure washer.
• Allow mesh to dry before rolling back into the housing.

• Motorized screens should be watched during operation.
• Interruption of power can affect motorized unit operation. Ensure that power is still getting to the unit by checking circuit breakers and ground faults for resetting.
• Remote controls have a limited battery life. Replace the battery if the light does not come on when the button is pressed.

• Hose down and prepare cleaning solution of water and mild dish soap (ie: Dawn).
• Use a clean microfiber towel to clear any dust and to clean.
• Rinse thoroughly.
• Air dry ONLY. Do not roll back up until it is completely dry.

• Screens should be rolled away completely when not in use. This will help protect the screen material from damage by environment, animals, and will help to keep it clean.
• The screen mesh can be cleaned with a soft brush or cloth when necessary. Using a mild detergent in water and gently wiping it will produce a superior clean finish as will a vacuum with rush attachment.
• The bottom track can collect dirt and debris. Vacuuming the channel with a nozzle which can get inside the channel is the best solution.
• The frame is made from extruded aluminum and can be cleaned with water and mild detergent on a soft cloth.
• The product manufacturer recommends IMAR Strataglass Protective Cleaner if you are looking for a product specified for the vinyl strataglass.